FAQ

Why should I use Fashion Kanyon?

At Fashion Kanyon you will have 24/7 access to designer showrooms free of charge. We work to make it easier and more accessible to buy products for your store. At Fashion Kanyon you can buy from different designers and collections at the same time and check out with only one click. This saves you a lot of time and money. At Fashion Kanyon we provide luxorious design at a great price point. We are always looking to bring on new interesting designers and brands to satisfy all tastes and requirements.

Who is behind Fashion Kanyon?

The people behind Fashion Kanyon are people that worked within the fashion industry in the United States for over 30 years. With their experience in retail they saw a huge growing need for easy access to buy directly from designers and brands without having to go to expensive fairs all over the world. Fashion Kanyon was created based on the idea, all in one market space, 24/7 access to designer showrooms.

How do I become a member?

Membership at Fashion Kanyon is free of charge for all buyers and retailers. All buyers will have to be verified before having access to the platform. Once the buyer is verified, a user id and password will be provided.

Why do you verify my information before allowing membership?

Fashion Kanyon is a wholesale online shopping mart and is not open to the general public. The verification process exists to protect our vendors and to ensure that all merchandise are purchased by retailers and for resale only.

How can I change my member information?

Click on “My Account” and you will be able to edit information such as your address, telephone number etc.

Is my personal information safe and secure?

Yes. We value your privacy and the security of your personal information. We will never share your information with others. Our servers and networks are protected by the latest security systems, and firewalls are always in place to safeguard your personal and confidential information.

Do you ship internationally?

Yes, International shipping is offered by all vendors. Once an order is placed the designer will advise about the shipping cost for that specific order. Most designers will ship with either EMS (door to door inexpensive international shipping, including all duties),FED EX or DHL.

What are the shipping costs?

Shipping costs are calculated once your order is ready to be shipped and the cost varies depending on your location and the weight of the package. Our designers will inform you about the shipping costs before your order is shipped.

How do I cancel or change my order?

Buyers that wish to cancel, change or return orders should refer to the vendor's own policy regarding refunds and exchanges. Every store has clearly stated their policy regarding refunds and exchanges to avoid misunderstandings, please read through the policy of each designer you are thinking of purchasing from before making an order. If you wish to be refunded, you must contact the designer directly and discuss the issue with them.

What if I have an issue with my order?

 
Please note that Fashion Kanyon is not responsible for any transactions on the website, we therefore strongly recommed you to read through each and every designers purchasing policy before making a final order. However in the case any dispute arises Fashion Kanyon will try to mediate between the two parties in order to resolve the issue as fast as possible.
 

When will my credit card be charged?

When you place an order with one of the designers on Fashion Kanyon, you will be required to insert your credit card details to secure the order, but you will only be charged once your order is ready to be shipped.

I forgot my password. What can I do?

On the (SIGN IN) page you can click on the link: “Forgot your Password?” and request to reset your password. Password resets are sent to the account owners e-mail address. If the e-mail address you registered with us no longer valid, please contact our customer service for further assistance.

What is a pre-order?

Some designers will have a pre-order section in their store. Pre-orders are items that can be purchased and reserved now, but will not be available for shipment until the listed available date. Please contact the designer for more specific information before finalizing an order to avoid misunderstandings.